OH OK, I AM SO FUCKING FURIOUS WITH STUPID ASS KAY JEWELERS! I SHOULD REALLY START FROM THE BEGINNING.

BACK IN JUNE, I KNEW THAT SINCE WE HAD BOUGHT MY $800 MOVADO WATCH BACK IN JUNE OF 2004, THE WARRANTY THAT WE HAD PURCHASED ON IT WOULD BE READY TO EXPIRE ON JUNE 19TH. SO I TOOK IT IN WITH MY PAPERWORK TO THE STORE AND HAD THEM WRITE UP A WHOLE REFURBISHMENT: NEW SAPPHIRE CRYSTAL, BUFF OUT SCRATCHES, REPLACE BATTERY, GASKET, SEALS, REPLACE THE ENTIRE BAND, AND RE-TEST FOR ACCURACY, AND WATER RESISTANCY. THEY WROTE IT UP AND SENT MY WATCH TO CO-SERVE REPAIR DEPT.

WELL THEN ON JULY 19TH, A MONTH AND TWO DAYS LATER AND THE DAY THAT MY WATCH WAS DUE BACK IN THEIR STORE WAS SUPPOSED TO BE ON THE 17TH, I CALLED AND TALKED TO A BIPPYTWAT NAMED STACY. SHE THEN TOLD ME THAT THE PARTS FOR MY WATCH WERE ON BACK-ORDER. I TOLD HER OH HOW NICE! THAT SOMEONE DOESN'T EVEN GIVE ME A COURTESY CALL. SO ANOTHER WEEK GOES BY AND I FINALLY GET A MESSAGE THAT MY WATCH IS BACK. I WENT THERE TO PICK IT UP, AND AS I'M EXAMINING MY WATCH, I NOTICE THERE ARE SCRATCHES ON THE BAND. I TOLD THE SUPPOSED YOUNG MANAGER TO SEND IT BACK 'CUZ THEY DIDN'T REPLACE THE BAND LIKE IT WAS WRITTEN. YA KNOW WHAT? I PAID MONEY FOR A WARRANTY AND I HAVE EXPECTATIONS THAT THEY DO WHAT THEY ARE TOLD TO DO. IT IS IN A WRITTEN GUARANTEE OF SERVICES! UH, DUH! SO THE GUY TELLS ME IT HAS TO BE SENT OUT FOR ANOTHER MONTH. FINE!

SO ON FRIDAY THE 25TH, I CALL DOWN THERE AGAIN SINCE I HAVEN'T HEARD ANYTHING YET. INSTANTLY THIS GUY NAMED JASON IS APOLOGIZING AND SAYING THAT HE DIDN'T KNOW WHERE MY WATCH IS AND THAT IT'S NO BIG DEAL, AND THAT THE COMPANY WILL REPLACE MY WATCH BLAH BLAH BLAH. I FINALLY TOLD HIM TO STOP TALKING AND TELL ME WHAT HAPPENED. HE SAID HE READ NOTES ON MY ENVELOPE SAYING THAT I TALKED TO LUANNE, AND THAT SHE TALKED TO THE DISTRICT MANAGER, AND THE DM WILL JUST REPLACE MY WATCH. I TOLD HIM I'VE NEVER TALKED TO LUANNE AND NOBODY INFORMED ME THAT THERE WAS EVEN A PROBLEM! WHAT THE FUCK!!!!

SO I CALL THEIR HOME OFFICE IN AKRON, OHIO. I LODGED A COMPLAINT AND TOLD THEM TO DOCUMENT THE SITUATION. I TOLD THE REP NAMED LAURA THAT I HAVE HAD THE WORST RESULTS WITH KAY FUCKING JEWELERS. FIRST THEY COMPLETELY DESTROYED MY WEDDING RING! CAN I SAY PISSED OFF??!!! SO, YES I AM TOTALLY BASHING THAT DAMN COMPANY FOR I HAVE BEEN BURNED AGAIN. SO AS I PREACH AGAIN, WARNING PEOPLE! DON'T SHOP AT KAY JEWELERS! TAKE IT FROM ME AND MY EXPERIENCES. I'LL HAVE ANOTHER HELPING OF ASS-CHEWING TOMORROW.

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